Bilingual Call Center Representatives Wanted - USA Vein Clinics
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Welcome to USA Vein Clinics, a network of state of the art facilities dedicated to the treatment of venous insufficiency. In our clinics, cardiovascular doctors specializing exclusively in problems with circulation provide comprehensive evaluation and treatment utilizing the most modern equipment and individual approach to all and each of our patients.
We are expanding quickly and are seeking 20 new hires immediately.
Job Responsibilities:
• Handle outgoing and incoming multi-line and multi-language customer care calls
• Schedule new leads for appointments by adhering to established scripts and procedures
• Accommodate schedule needs of existing patients, including scheduling future appointments and addressing schedule changes
• Make outgoing confirmation and follow up calls for patient appointments
• Answer questions from patients and address concerns using established scripts and procedures
• Make outbound recall calls to former patients to re-establish patient care
• Serve as information desk, including transfer of calls and accepting phone messages
• Demonstrate knowledge of services, professionalism and outstanding customer service
• Adhere to established procedures for inter-office communication and other guidelines related to the job and the company
• Perform other related duties as assigned
Qualifications:
• Minimum 1 year of office experience
• Excellent multitasking and follow-through ability
• Superb customer service skills and phone etiquette
• Previous experience in medical setting and/or with insurance/call center preferred
• Bilingual is preferred (Spanish / Russian / Polish / Greek / Italian )
How to apply:
Call (224) 241-7779 info for more details.
We are expanding quickly and are seeking 20 new hires immediately.
Job Responsibilities:
• Handle outgoing and incoming multi-line and multi-language customer care calls
• Schedule new leads for appointments by adhering to established scripts and procedures
• Accommodate schedule needs of existing patients, including scheduling future appointments and addressing schedule changes
• Make outgoing confirmation and follow up calls for patient appointments
• Answer questions from patients and address concerns using established scripts and procedures
• Make outbound recall calls to former patients to re-establish patient care
• Serve as information desk, including transfer of calls and accepting phone messages
• Demonstrate knowledge of services, professionalism and outstanding customer service
• Adhere to established procedures for inter-office communication and other guidelines related to the job and the company
• Perform other related duties as assigned
Qualifications:
• Minimum 1 year of office experience
• Excellent multitasking and follow-through ability
• Superb customer service skills and phone etiquette
• Previous experience in medical setting and/or with insurance/call center preferred
• Bilingual is preferred (Spanish / Russian / Polish / Greek / Italian )
How to apply:
Call (224) 241-7779 info for more details.
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