CAREER AT EMIRATES
Airport Services Officer - Boston, USA - 150001D1
- To deploy available Emirates resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period.
- To ensure that the Ground Handling Agent and other service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates passengers’ expectations are met or exceeded.
- To deal with problems arising such as delays, disruptions, excess baggage or denied boarding including implementation of the “Options” Schemes, within the guidelines provided by the Airport Services Manager in order to retain customer confidence and loyalty.
- To use initiative to resolve problems outside these guidelines, keeping senior staff informed of the action taken.
- To control catering uplifts and expenditure on meals and accommodation for the transfer of delayed passengers in order to minimise waste and unnecessary costs while meeting the needs of EK passengers.
- To efficiently investigate and respond to queries, complaints and claims received from various head office departments or passengers directly and attempt to restore passenger confidence.
- To ensure the expeditious and accurate completion of all post flight activities including despatch of messages, forwarding of documentation and completion of station file so that down line operations can proceed smoothly and any future queries responded to.
- To undertake various administrative functions including rostering of staff, completion of performance appraisals and reordering of stationery.
- Other duties as directed by the Airport Services Manager in order to meet the needs of the operation.
- High school level of education or equivalent.
- Minimum 7 years experience in Airport Ground Handling, with at least 3 years experience as a Senior Station Assistant and with proven ability or aptitude to lead a team.
- Must have completed relevant professional training courses.(Advanced courses in Passenger Services, Reservations and Ticketing, Ground Operations, Cargo, Weight and Balance Baggage Service and Claims and Behavioral Skills).
- Should have working knowledge of Departure Control Skills (DCS).
- Computer literate.
*LI-POST Salary and Benefits
The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers. Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata's network now extends across 100 locations worldwide. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
: Airport Operations
: United States-Boston
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